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How do I Contact Jetstar by Phone?†

Jetstar is one of the most reliable airlines based in Australia that provides passengers with the best help and assistance. They can proceed to make the reservation of their flight ticket, make the necessary change, or even proceed to the cancellation in case of any unavoidable circumstances. The most basic way to get a hold of a customer service representative is through Jetstar customer service Number and ask for the necessary help and assistance. The steps that must be followed to connect with them are mentioned here. 

How do I Talk to a Person at Jetstar?

The passengers can find the customer service number to connect with the agent and follow the given steps to get reliable assistance. 

  • Dial the customer service number 131538 to connect with the representative for all domestic flights. 
  • Once connected, you need to follow the IVR process to identify the issue you are facing and the preferred language of communication. 
  • Press 1 to proceed with the reservation for your flight ticket. 
  • Press 2 to request any change in your ticket. 
  • Press 3 to proceed with the cancellation of your flight. 
  • Press 5 to request any special assistance. 
  • Press 9 to connect with the customer service representative of the airline. 
  • Once the IVR process is complete, there will be a short hold before the customer service representative connects with you. 

The passengers can get help on the Jetstar Phone Number Australia from 06:00 AM to 10:00 PM on daily bases. The call on this number will be chargeable, as the airline allotted no toll-free number to get assistance from Australia. 

Contact Information of Jetstar Airlines Customer Service  

To connect with the customer service agent from the USA, the passengers need to dial the following toll-free customer service number. However, the call charges must be paid when they try to connect with the representative on this number.

Calling Jetstar Airlines from the United States?

The call service for the USA is available on a 24*7 basis. English-language contact center available 7 days a week from 6 am – 10 pm 

  • +1 866 397 8170 toll-free, in English, Monday to Sunday
  • +613 9645 5999 charges apply, in English, Monday to Sunday

All Contact Numbers of Jetstar Airlines

Updated contact center hours: English-language contact center available 7 days a week from 6 am – 10 pm 

  • Australia: 131 538, charges apply, Monday to Sunday
  • New Zealand: +64 9975 9426, charges apply, Monday to Sunday, 0800 800 995 toll-free from local landlines only, Monday to Sunday  
  • Other Countries and Regions: +613 9645 5999, Monday to Sunday

Jetstar Corporate Addresses

  • Jetstar Airways (Australia): PO Box 4713, Melbourne, VIC 3001, Australia
  • Jetstar Asia (Singapore): Singapore Changi Airport T1, PO Box 323, Singapore 918144
  • Jetstar Japan: Narita International Airport Terminal 3, Narita, Chiba, 282-0006, Japan

How to get in touch with Jetstar Customer Service?

The Travelers will find a 'contact us' page on the airline's official website. Multiple ways are listed to connect with the customer service representative, including a directory of the phone call available for different countries. The passengers can find the Jetstar customer service number available for their region on the given page or choose any other method to connect with the airline's customer service representative. 

Other Available Methods to Contact the Jetstar Airlines

Other than the phone call method, the passengers will find a list of ways to connect with the airline's customer service executive. The steps to connect through each process are explained here for you. 

Communicate Jetstar via Live Chat 

People can opt for the live chat method to connect with the customer service agent when they cannot connect with the over call. The steps to connect with them are as follows. 

  • Navigate to airlines website, and once connected, they must look for the 'Contact us' option. 
  • Click on the given option to get redirected to the contact page, where they have to look for the mini chat icon at the end of the page. 
  • Click on the given icon, and a chat box will appear on your screen, where you have to follow the auto-generated chat process and choose the option to identify the issue you are facing. 
  • Once the chat process is complete, the airline's representative will contact you to help and assist you. 
  • You may also get asked to submit feedback about your experience with the airlines over chat.

Communicate Jetstar via the Email Form

The airline does not have a separate email address for the passenger to mail their query, but they always have the option to fill out the email form. However, there are a few things that are required to be kept in mind while filling out the form.  

  • While filling out the email form, the travelers need to specify the name of the person on whose name the reservation is made, along with the personal details that include the contact number and the email address.
  • The flight and reservation details must also be filled in by the agent, along with the description of the issue. 
  • They have to explain their issue in 250 words, after which a quick recheck is required before submitting the email form.
  • The airline may take up to 24 hours to register your query and get back to you.

Specific Assistance Services Provided by the Jetstar Airlines 

Travelers can get the best possible assistance from the airline for the list of things mentioned here:

  • The travelers who require wheelchair assistance, ambulatory assistance, and assistance of a person in the aircraft or at the airport. 
  • The airline assists people with hearing impairment or who are deaf. 
  • Blind people will need vision impairment can also get the required help. 
  • If the passengers need any pet services for their dogs. 
  • If they are traveling with assistive devices 
  • If the passengers need oxygen while traveling in an aircraft

The passengers need to inform the airline at least 48 hours before the scheduled departure of their flight over the Jetstar Phone Number so that the airline's staff can make the necessary arrangements for them.


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