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How do I Speak to Someone at Etihad Customer Service?

One of the best airlines around the world is Etihad Airways. You can go through many ways if you are willing to contact the airline’s customer service team for any query. There is more than one way through which you can get in touch with the team. These various methods are explained well in the content given below. It contains all the required information. 

Contact Etihad Customer Service By Phone Call

To get onto a call with the customer team at Etihad Customer Service, you can choose to go through the steps of contacting the team that are given below: 

  1. Visit the official website of Etihad Airways 
  2. Click on the Help option placed on the right side of the homepage on the official webpage of Etihad at   
  3. From the Help drop-down, go to the Reach us section and choose the Talk to us option from the given options. 
  4. Then you will be taken to a newly directed page, first accept the cookies and get permission to get into the site. 
  5. Scroll down to the section of Media Inquiries. Here, you will find the call option. Click on the same. 
  6. A twelve-digit will be available. Give a call to the same at +1 877 690 0767and follows the IVR instructions. 
    • Press 1 to continue in English. 
    • Press 2 to change the language. 
    • Press # to talk with a live person. 
    • Press * to listen to the menu again. 
    • Press 0 to disconnect the call. 

Enter the number of your choice as per your preference and connect with someone at Etihad to help you with your query. 

Contact Etihad Customer Service by Live Chat

If you are willing to avoid talking to someone directly over call, you can skip this process and the real-time help through the chat process Etihad Customer Service Live Person. Even though the chat process, you can get support when you want to seek assistance. To get on to the online chat service of Etihad Airways, you can go through the procedures explained below: 

  • After browsing the official Etihad Airways website, navigate to the Reach to Us section at and choose the “Talk to us” option. 
  • After tapping on the "Talk to us" option, you will be taken to the contact and support page 
  • Here, scroll down to reach the “Chat Now” option. 
  • Tap on the chat now tab. 
  • A pop-up chat box will appear on the right corner of the page.  
  • Agree to the conditions, enter your name and click on Proceed.
  • Then, a set of automated messages will appear. Reply to them according to your requirement and hold on the line for a few jiffies. 
  • A live agent will connect with you to help you with your query raised.  

Contact Etihad Customer Service by Email

If you have time for your query to get resolved and you have been trying to contact the customer support team through call at Etihad Customer Service number and chat, but are unable to contact you because of their long hold time. In such cases, you can choose to get in touch with the customer support team through their email process. To send an email, you can follow the steps hence mentioned below: 

  • Get into the support page of Etihad Airways and reach out to the page where you can find different options. 
  • Then on reaching the email option after scrolling down, an email address will be available 
  • Write your query in a well-explained manner and send it to the given email address. 
  • You can also choose to attach relevant required documents with screenshots and screen recordings, which will be extra support for your query along with the email. 
  • Also, do not forget to provide your contact details which will help the customer service team to get back to you as soon as they solve your issue with a practical and fruitful solution. 

Contact Etihad Customer Service via Feedback Form

Besides these three ways, if you have enough time, you can go for the forms option to get connected with the customer support team than calling the Etihad Phone number. You will find a choice of forms where you can fill in the forms and provide the required details for the team to solve your query and get back to you. Through this method, the solution procedure may take some time. The link through which you can directly reach the contact/feedback form is

Contact Etihad by Social Media 

Other than the given methods to contact the team, a customer or passenger can choose to write on the social media handles of the airlines to get their query or issue solved. The customer service team of the airlines gets back to you with a solution within a couple of days through this method, whereas it takes as long as 15 or 20 days when it comes to the email process. The different social media platforms through which you can get on the social media handles of the airlines are as follows: 

FAQs for Etihad Airways? 

1. Is Etihad willing to give me a Refund? 

Yes, Etihad gives you a refund if you are eligible for one. If you cancel your ticket, which is booked at least seven days before the flying date and is canceled within 24 hours of making the purchase, you can get a full refund. 

2. How to Contact an Etihad Live Person? 

One of the reliable and advanced ways in which you can contact Etihad customer service is through the call option. The team is very much welcoming and is pleasant in reverting to its customers. You can directly give a call at the customer service number and connect with them at Etihad Customer Service Phone number +1 877 690 0767. 

3. How to Get in touch with Etihad Airways? 

To get in touch with Etihad Airways, you can either call customer service or also can choose to write an email at their official email address so that the team gets back in touch with you for the reason you contacted them. 

4. How to file a complaint with Etihad Airways?

To file a complaint with Etihad Airways, you can go to the contact/ complaint form on the support page to file complaint, or you can also call customer service or chat with the team for the complaint.  

5. How to talk to Etihad for a Refund? 

For a refund from Etihad, you can choose to enquire for the same through a call or can also do it by filling out a refund form and submitting it at the official website. You can also refer to the refund status by referring to the refund ticket number. 

6. What happens if Etihad Cancels my Ticket? 

If in case, the airline happens to cancel your ticket due to several reasons, such as technical glitch, delay from the previous departure, bad weather conditions at the arrival or departure destination, or due to covid situation, the airline is entitled to give you a full refund. The airlines also sometimes do not disappoint their passengers, giving travel vouchers that work as discounts and offers for the following bookings. 

7. What is the Best time to reach Etihad Airways?

The customer support of Etihad Airways is accessible 24 hours in all the days in a week. You can contact the team whenever you have an issue, whether at midnight or early in the morning.  

8. Is Etihad call center Toll-Free? 

To call the Eithad Call Center, you can call their toll-free number +1 877 690 0767 for queries related to cancellations, delays, delays, refunds, etc. For more information regarding Etihad Contact Information, visit their official address.  


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