The passengers can make the cancellation of their flight tickets by following the online cancellation process with Sun Country through the official website of the airline. They can also opt for the customer service phone call method to get the help of a customer service agent to make the cancellation of your flight ticket. The Sun Country Cancellation Process through their official website is simple and quick and mentioned here for you as follows.
The Process to make the Online Cancellation at Sun Country Airlines
- Jump onto the official website of Sun Country and look for the 'Manage Booking' option from the top tab given on the homepage.
- Enter the PNR number and the passenger's last name and press enter to proceed further.
- Once you get onto the flight detail page, look for the option of cancellation mentioned for you.
- Follow the instructions given for you to make the cancellation of your flight ticket by choosing the appropriate option.
- You may also have to enter the reading or your cancellation to get the refund as per the policies of the airline.
- Once the cancellation process is complete, you may get redirected to the payment page.
- Follow the on-screen process to make the payment of cancellation charges, and once the process is complete, you'll receive the confirmation on your registered email address.
The Process to Cancel Sun Country Flight via a Phone Call
The process to cancel the customer service number is mentioned here for you as follows.
- Dial the customer service number 651-905-2737, which is available for passengers from Monday-Sunday 6:00 a.m. – 11:00 p.m.
- Once getting connected, you are required to follow the IVR instructions.
- Press 1 to proceed with the reservation.
- Press 2 for any general query.
- Press 3 for the reservation-related query.
- Press 4 to make the changes to your flight ticket.
- Press 5 to proceed with the cancellation.
- Press # to connect with the customer service agent of the airline.
- Once the auto-generated process is complete, the airline's agent will get in touch with you to cancel your flight ticket.
What is the Cancellation Policy of Sun Country Airlines?
The ways through which the passengers can cancel their flight tickets are explained above for you. Other than that, it is very much necessary for the passengers to learn about the policy related to cancellation, so let's understand the rules prescribed by the airline for the cancellation of flight tickets.
Sun Country Airlines Cancellation Policy
- As per the 24 hours risk-free period, the passengers are allowed to make the cancellation of their flight ticket in the initial 24 hours without paying the cancellation fee. However, these rules apply when the flight ticket reservation is made at least seven days before the flight's scheduled departure.
- Suppose the flight ticket is canceled 24 hours after the reservation or within seven days of the scheduled departure. In that case, the passengers have to pay cancellation charges, after which the balance of their flight ticket will be refunded.
- In the case of a non-refundable flight ticket, the passengers will only get the travel credit for a future booking of half of their ticket amount.
- If the airline makes the cancellation of the flight ticket without informing the passengers, then they have to provide them with a complete refund of their flight ticket.
- Suppose their flight ticket is canceled due to a medical emergency. In that case, they will also be liable to have a complete refund of their flight ticket, provided they have to submit the necessary documents supporting their issue at the time of making the cancellation of their flight ticket.
- If there is a delay of three hours in the scheduled flight departure and the passengers proceed with the cancellation of their flight ticket, then they can ask the airline for a complete refund and compensation for the flight ticket.
- If the passengers make the cancellation of their non-refundable flight ticket a few hours before the scheduled departure, then they won't be able to get the travel credit.
The above-given information will help you understand Sun Country Airlines Cancellation process and policy. For more details, jump onto the contact section of the airline.
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